Freez

Data processing notice.

Customer data may be processed for service delivery, transaction review, support, compliance, recordkeeping, and fraud prevention.

Processing purposes

Data may be processed to manage exchange requests, wallet support, customer communication, eligibility review, sanctions screening, transaction monitoring, and account security.

Retention

Records may be retained where required by law, compliance obligations, dispute handling, fraud prevention, or internal audit controls.

Security

Administrative, technical, and operational safeguards are used to protect customer records and support communications.

Support channel

Data processing questions can be sent through the support channel listed in the footer. Operator and registration details are consolidated in the footer of every page.