Privacy policy.
This policy explains how Freez may collect and use information for exchange requests, wallet support, compliance review, security, and customer communication.
Information collected
Information may include contact details, account details, verification materials, transaction request details, wallet addresses, support messages, device or security logs, and compliance records.
Use of information
Data may be used to provide service, review eligibility, complete compliance checks, prevent fraud, respond to support requests, maintain records, and meet legal obligations.
Sharing
Information may be shared with service providers, compliance vendors, regulators, law enforcement, or counterparties where required for service delivery or legal compliance.
Contact
Privacy inquiries can be sent to the support channel listed in the footer. Registration and operator details are consolidated in the footer of every page.